FAQs
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Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges are calculated from the order size, destination and chosen shipping service, then shown before payment.
How long will delivery take?
Standard delivery normally takes three to seven business days after dispatch.
What exactly happens after ordering?
You receive a confirmation, our team prepares the items, and tracking is sent when the parcel leaves our warehouse.
Do I receive an invoice for my order?
Yes. An order invoice is sent by email and is also available from your account.
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Our customer care team can clarify product specifications, availability and special delivery requirements.
Payment Information
When the order payment is taken of my bank account?
Payment is authorized securely when the order is placed. Timing on your statement depends on your bank.
What is wishlist?
The wishlist keeps products you like in one convenient place so you can return to them later.
What should I do if I receive a damaged or wrong product?
Contact us with your order details and a photo. We will quickly arrange a replacement or return.
Can I change or cancel my order?
Orders can be changed before fulfilment begins. Please contact us immediately.
What is package tracking in my orders?
Tracking shows the latest carrier scan and estimated delivery progress for dispatched parcels.